At 11winph, your privacy matters. This page explains exactly what personal information we collect when you use our platform, why we collect it, how it's stored and protected, and what rights you have over your own data as a Filipino member.
What this policy covers
Before reading the full policy, here's a plain-language summary of the main privacy commitments 11winph makes to every member.
11winph collects only the information necessary to operate your account, process payments, and comply with legal obligations — including your name, mobile number, date of birth, and transaction records. We don't collect unnecessary data.
Your data is protected using encryption during transmission and at rest. Access to member data within 11winph is restricted to authorised personnel on a need-to-know basis. We do not store payment card details on our own servers.
11winph does not sell your personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory bodies as required by law — never with advertisers or data brokers.
As a Philippine resident, you have rights under the Data Privacy Act of 2012 — including the right to access, correct, and request deletion of your personal information held by 11winph.
11winph uses cookies to keep your session active and remember your preferences. We use session analytics to improve platform performance. We do not use cross-site advertising trackers or sell browsing data.
For any data-related request — access, correction, deletion, or complaint — contact 11winph support at support@11winph.best or through the live chat on your account. We respond to all data requests within 15 business days.
This Privacy Policy explains how 11winph ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals who register and interact with the 11winph platform at https://11winph.best.
11winph operates as an online gaming platform serving Philippine residents. We take our obligations under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously. Every data practice described in this policy is designed to give our members clear visibility into how their information is handled — and to make sure that handling is limited, purposeful, and secure.
By registering an account with 11winph, you consent to the collection and use of your personal information as described in this policy. If you do not agree, please do not register or use the platform. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.
We've written this policy to be as clear as possible for Filipino members — not as a wall of legal text designed to confuse. If something isn't clear after reading, contact 11winph support directly and we'll explain it in plain terms.
For the purposes of the Data Privacy Act of 2012, 11winph is the Personal Information Controller responsible for personal data collected through the 11winph platform. This means we determine the purposes and means of processing your personal information.
Our designated Data Protection Officer (DPO) can be reached through the contact details in Section 14 of this policy. The DPO is responsible for overseeing 11winph's compliance with applicable data privacy laws and for handling member data rights requests.
11winph collects personal data at different stages of your relationship with the platform. The following table summarises the main categories of data we collect and when they are typically gathered:
We do not collect sensitive personal information (such as health records, biometric data, or political affiliations) beyond what is strictly required for identity verification under applicable regulations.
Some data is collected because you actively provide it — such as the information entered during registration, the payment details you submit when making a deposit, or the messages you send through customer support. This data is provided with your knowledge and is necessary for the services you've requested.
When you access 11winph, our systems automatically collect certain technical information — including your IP address, device characteristics, and session activity. This data helps us maintain platform security, detect suspicious login attempts, and improve the overall user experience. It is not used to build marketing profiles.
11winph uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
11winph does not use your personal data to create advertising profiles for third-party marketing, sell your data to data brokers, or make automated decisions that have legal or significant effects on you without human review.
Under the Data Privacy Act of 2012, 11winph processes your personal information on the following legal grounds:
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
11winph does not sell, rent, or trade your personal data. We share information only in the following specific and necessary circumstances:
When you make a deposit or request a withdrawal, the necessary financial data is shared with your chosen payment provider — such as GCash, Maya, BDO, BPI, or other accepted Philippine payment services. This sharing is required to complete the transaction. Each payment processor operates under its own privacy policy and security standards.
To complete KYC verification, your identity documents and related personal information may be shared with a certified third-party verification service. These providers are contractually bound to use your data only for the verification purpose and to maintain equivalent security standards to those 11winph applies internally.
11winph may be required to disclose personal data to Philippine government agencies, law enforcement bodies, or regulatory authorities in response to a lawful request — including under the Anti-Money Laundering Act (AMLA), gaming regulations, or court orders. We will notify you of such disclosures where legally permitted to do so.
We work with carefully selected technology partners — including cloud hosting, platform infrastructure, and customer support software providers — who may process certain data on our behalf. All such providers are required to maintain appropriate data security standards and are prohibited from using your data for their own purposes.
11winph will never sell your personal data to advertising networks, data brokers, or any other commercial third party. We will never share your data with another gaming platform or casino operator without your explicit consent. Your information stays within the 11winph ecosystem and the limited trusted partners described above.
11winph retains your personal data for as long as your account is active and for a period thereafter as required by law and legitimate business necessity. The following retention periods apply:
When data is no longer required for the purposes described in this policy and is not subject to a mandatory retention obligation, 11winph will securely delete or anonymise it.
11winph implements a layered approach to data security. No single measure is sufficient on its own, so we combine technical controls, access restrictions, and operational procedures to protect your personal information.
All data transmitted between your device and 11winph is protected using TLS (Transport Layer Security) encryption. Sensitive data stored on our servers is encrypted at rest. Payment card details are never stored on 11winph servers — they are handled directly by certified payment processors.
Access to member data within 11winph is restricted to authorised staff who have a legitimate need to access it for their job function. All internal access is logged and reviewed. Staff with access to personal data are bound by confidentiality obligations and receive data privacy training.
Sensitive account actions — including login from a new device, withdrawal requests, and password changes — require OTP (one-time password) verification through your registered mobile number. This prevents unauthorised access even if your password is compromised.
11winph's systems monitor account activity for patterns that indicate fraud, identity theft, or unauthorised access. Suspicious activity triggers automatic flags that are reviewed by our security team. Members are notified of unusual activity through their registered contact details where appropriate.
11winph maintains a data breach response procedure. In the event of a breach that is likely to affect your rights and freedoms, we will notify affected members and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required under the Data Privacy Act.
11winph's security measures are only effective alongside your own account hygiene. Keep your password unique and strong. Never share your OTP with anyone — including people claiming to be 11winph staff. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.
11winph uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types:
11winph does not use advertising cookies or third-party tracking cookies that follow your activity across other websites.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent access to the 11winph platform. Disabling analytical cookies will not prevent you from using the platform but will limit our ability to identify and fix performance issues.
As a Philippine resident, the Data Privacy Act of 2012 grants you specific rights over your personal information. 11winph is committed to honouring these rights. Here is a summary of what you are entitled to:
Request a copy of the personal information 11winph holds about you. We will provide this within 15 business days of a verified request.
Request correction of inaccurate or incomplete personal data held in your 11winph account. Contact support with the specific information to be corrected.
Request deletion of your personal data. Note that certain data must be retained for legal reasons (see Section 7) and cannot be deleted on request — but we will delete everything that is not subject to a retention obligation.
Object to 11winph processing your personal data for marketing purposes at any time. You can opt out of promotional emails through the unsubscribe link in any communication, or by contacting support directly.
Request your personal data in a structured, machine-readable format where technically feasible. Contact 11winph support to initiate a portability request.
If you believe 11winph has mishandled your personal data, you can raise a complaint with us first. If unresolved, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11winph is strictly an adult platform. Membership is limited to individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that a member account was registered by or on behalf of a minor, we will immediately close the account and delete all associated personal data, except where we are legally obligated to retain records of the incident for compliance and reporting purposes.
If you have reason to believe that a minor has registered on 11winph, please contact us immediately at support@11winph.best so we can investigate and take appropriate action.
The 11winph platform may contain references to third-party services — including payment providers and identity verification partners. When you interact with these services, you leave the 11winph environment and your data is subject to the privacy practices of the respective third party.
11winph is not responsible for the privacy practices of third-party services and cannot control how they collect, use, or protect your information. We encourage you to review the privacy policies of any third-party service you interact with in connection with your 11winph account — particularly your payment provider's terms.
11winph may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the way we operate the platform. When material changes are made, we will notify active members through one or more of the following: an on-screen notification at login, an email to the registered address, or a prominent notice on the 11winph website.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of 11winph after a policy update constitutes acceptance of the revised terms. If you do not agree with a change, contact support to discuss your options — including account closure.
For any question, concern, or request relating to your personal data and how 11winph handles it, please contact us through the following channels:
For complaints that are not resolved to your satisfaction by 11winph, you may escalate to the National Privacy Commission (NPC) of the Philippines, which is the regulatory body responsible for enforcement of the Data Privacy Act of 2012.
Additional resources available to 11winph members:
Gaming should remain entertainment. Visit our Responsible Gaming page for tools including deposit limits and self-exclusion. 11winph is for adults aged 21 and above only.
This Privacy Policy should be read alongside our Terms and Conditions. Together, these two documents govern your relationship with the 11winph platform as a registered member.
Your Data is Safe With Us
Registration is free and takes under three minutes. Deposit via GCash or Maya and access live baccarat, sabong, roulette, esports betting, and more. Your personal data is protected every step of the way at 11winph.